Emotional support and personal wellbeing

Frequently Asked Questions

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Contact our support team.

Is emotional support considered therapy?

No. Emotional support is not therapy and does not involve diagnosis.

Psychological therapy is only offered when the service is activated with healthcare professionals. At SENDARAI you can start with emotional support without therapy.

And when psychological care is needed, it is integrated into the process without losing support.

Who are the companions? Are they psychologists?

Not necessarily. Not all companions at SENDARAI are psychologists.

They are people trained in emotional support, emotional intelligence, active listening and psychological first aid. Their role is to offer human support, presence and emotional guidance, without performing therapy or clinical diagnoses.

They can be professionals in the field of care, advanced students or people linked to the health and emotional wellbeing sector, that have gone through specific training processes.

All support is supervised by SENDARAI psychologists, ensuring safety, clinical judgment and continuity of care.

What is the difference between a counselor and a psychologist?

The counselor accompanies, listens and supports vital processes without diagnosing or doing therapy.

The psychologist offers clinical care when the process requires it.

At SENDARAI, both figures work in a coordinated way.

Do I have to know what I need before starting?

No. You do not need to have it clear before starting.

You can schedule a first conversation at no cost to resolve your doubts, raise your concerns and assess together what kind of support fits best with your current moment.

There is no commitment or prior decision. The goal is to help you take the first step with calm.

What if I start with support and later need therapy?

Nothing happens. Psychological care is integrated into your process without starting from scratch or losing the bond with your counselor.

Can I come with my external psychologist?

Yes. You can keep your external psychologist.

Emotional support at SENDARAI can work in a complementary and coordinated way, if you wish.

You have total freedom to choose and maintain the professional you prefer. SENDARAI does not replace a therapeutic relationship that already works for you.

Can it be in-person?

We offer in-person care in Barcelona and surroundings, in both emotional support and psychological care.

Yes. We also have an online modality to adapt to different locations and schedules.

You can combine in-person and online according to your needs.

What does technology do? What is AI for?

At SENDARAI, technology supports care, never replaces the human relationship.

It is used for monitoring, resources, assessments or process continuity, always with your consent.

Data is managed in secure environments and complies with European regulations. Privacy is an essential part of care.

Do you have more questions?

We could resolve many doubts with an automated assistant. But we have chosen to do it differently.

We prefer to listen to you with calm and guide you from human experience.

We invite you to schedule a free virtual meeting with no cost or commitment.